Thank you for ordering from Heritage Handcrafted!
Returns or exchanges of product(s) believed to have been received "DAMAGED UPON ARRIVAL" will be accepted within the first 15 days of shipping carrier's confirmed delivery of your purchase.
Please send email to notify us of the damage, along with a photo of the damaged product(s), to: Inquiries@Heritage-Handcrafted.com.
Once the damage has been confirm, a prepaid UPS return shipping label will be emailed to you. Product must be returned in un-used condition with packing intact. Once Heritage Handcrafted receives the damaged product(s) & all other conditions are met, we will issue a total refund of your purchase or exchange/replace with an undamaged product (if an exchange/replacement is preferred/requested).
Due to the nature of our reclaimed whiskey barrel wood (staves), finish variances (including those within a single piece or between two or more pieces) and other naturally occurring patinas (from removal of barrel hoops) and other characteristics are to be expected. Due to the unique nature of our wood finishes, actual wood samples, website photos, and catalog photos will vary from the actual finish that is received. Due to the treatment on several designs, stool height may vary +/- 1 inch. All of the above mentioned will not be considered damaged or defective in the product received. Given the artisan and "made-to-order" nature of Heritage Handcrafted products, there will be no returns or exchanges on orders received in undamaged condition. All sales are final.
Please email us at Inquires@Heritage-Handcrafted.com to let us know of products believed to have been received damaged upon arrival or if we can be helpful with questions regarding our return policy.
We are not responsible for any lost goods in the mail.